Technical Support Solutions subsidiary headquartered in Toronto, Canada has won a major account
14/01/2008

Silverline Technologies Ltd has announced that its Technical Support Solutions subsidiary headquartered in Toronto, Canada has won a major account with IBM. Silverline's latest client is an industry leader in Network Security products and solutions based in California, USA with over 100 offices in over 45 countries. The Company designs and sells Internet Protocol network products and services.

Silverline's subsidiary, Millennium Care Inc. a leading provider of technology support and service management solutions will provide 7/24 Level 1 help desk support for approximately 5000+ users. The help desk will log and track Service Calls. The support will include Single Point of Contact for productivity software, operating systems, email, web browsers, utilities, hardware & networking. Millennium Care's combination of world class tools, process and people will provide this technology giant with an Integrated, centralized and scaleable end-to-end solution.

The Company also announced that the demonstration of excellence in delivery has resulted in an expanded contract scope of providing technical support services to the recognized world leader in pizza delivery. The Company had won this multi-year contract less than 10 months ago. The Company now provides its services to over 4,000 stores in North America to its client that it has

Commenting on this win, Ravi Subramanian, Chairman of the Board said "We are delighted with these latest developments for multiple reasons (a) we have bagged a multi-million, multi-year contract for providing our core competency services to another world leader; (b) winning this contract strengthens our claim to be an emerging leader in providing service management solutions to technology sector, worldwide; (c) the project will be demonstrate our ITIL expertise leveraging 3rd party tools, and, (d) It further strengthens our long-standing strategic relationship with our business partner, IBM Global Services. The latest achievements will significantly deliver revenue growth in the next quarter. We will strive to not only deliver on this initiative but also grow this practice across new markets. We continue to be committed to deliver value to our clients, employees and our shareholders".

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