The growing pressure dependency of business on IT is calling for growing dependency on each other which requires the optimal use of the resources available to business needs. This need with the issue of the continuous advancements in technology has given rise to a highly progressive solution of Technical Service Management.
Collaborating with its partners, Silverline provides a service and technology globally based on service management standards (ITIL and CoBIT). It provides the software on a SaaS model.
|
Service Delivery |
I-Care Enterprise Service Features |
|
Tier 1 Help Desk Support Tier 2 Support Onsite Technical Services Business Continuity ITIL Process Consulting |
Software-as-a-Service / ASP Model Incident Management Workflow Management Configuration Management Knowledge Base Service Level Manager (SLA) Survey Manager |
